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SIMPLE INSTALLATION INSTRUCTIONS


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FAQs & TROUBLESHOOTING

Purchasing:

Is My Stove Compatible with the Wallflower Stove Monitor?

The Wallflower Stove Monitor is compatible with most stoves; however, there are some exceptions:

NOTE: Please be sure to check which type of plug you need and make sure there is enough space behind the stove before ordering your Wallflower Stove Monitor.

What is the return policy?

Wallflower Labs offers a 30-day unconditional money back guarantee. If you are not completely satisfied with your product purchased from Wallflower Labs, you can return it within 30 days of shipment for a refund. To initiate a refund and to arrange for the return of the product, please contact customer support at support@wallflower.com. Full return policy information can be found at wallflower.com/returns.

Is there a warranty?

Yes. Wallflower Labs warrants our hardware products against defects in materials and workmanship for one year from the date of original purchase. Wallflower Labs does not warrant against normal wear and tear, or damage caused by improper installation, accident or abuse. Full warranty information can be found at wallflower.com/warranty

Which Wallflower Stove Monitor do I need (3-Wire or 4-Wire)?

NOTE: Please be sure to check which type of plug you need and make sure there is enough space behind the stove before ordering your Wallflower Stove Monitor.

What if I picked the wrong Stove Monitor (3-Wire or 4-Wire)?

What if I have a gas stove?

Wallflower Stove Monitor is presently only compatible with electric stoves and ovens, but we’re working to provide a solution for gas stove owners too! Please check back with us soon for availability.

Do I need a Wi-Fi Router?

Do I need a mobile device; e.g. smartphone?

A mobile device is not required to receive alerts on the Stove Monitor when the stove turns on or you have been cooking longer than usual. However, to receive push notifications or to configure the Stove Monitor, you need a Wi-Fi router and a smartphone. To see which mobile devices are supported, see App FAQs.

Does Wallflower work with other home automation platforms?

We’re currently working on integrating Wallflower with existing home automation and IoT platforms and devices. Look for exciting new features to upgrade your Wallflower experience soon!

Mobile App:

Where can I find the Wallflower App?

The Wallflower App can be downloaded for free on Apple App Store for iOS devices, or Google Play for Android devices1. Use the search term “wallflower labs” to find the app.

1Apple and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Google, Google Play, and Android are trademarks or registered trademarks of Google Inc. in the US and other countries.

Which mobile devices are supported?

2Apple, iPhone, App Store, iPod Touch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Google, Google Play and Android are trademarks or registered trademarks of Google Inc. in the US and other countries.

Can I choose which notifications I want to receive?

Yes. In the app, you can choose when you want the Stove Monitor to beep and which notifications you would like to receive on your phone. Every user can independently choose which notifications to receive on their mobile device. Currently, you can choose to receive a notification when the stove is turned on or off, you’ve been cooking longer than usual, the cooking timer expires, or you leave when the stove is on.

Can I invite others to monitor my stove?

Yes. Each Stove Monitor can have up to 10 users.

Can I monitor more than one stove?

Yes. You can monitor multiple Stove Monitors using the same app.

Installation

How do I identify and turn off the proper circuit breaker?

How do I move my stove safely?

What if my stove doesn’t move back all the way after installation?

TROUBLESHOOTING

How do I tell if my Wallflower Stove Monitor is working?

When your Wallflower is connected to power, the blue power LED will turn on. If the blue LED is not lit, please check the Stove Monitor is fully inserted into the stove outlet, and that the breaker has been turned back on.

Why is my Wallflower Stove Monitor beeping?

Your Wallflower Stove Monitor will beep to notify you of a variety of situations where the stove may need your attention. These include your stove is turned on, your stove is on for longer than usual, or a cooking timer expires. Use the settings in the Wallflower app to choose when your Wallflower Stove Monitor will beep and when you receive notifications on your mobile device.

How do I know if my Wallflower Stove Monitor is connected to the internet?

To determine if the Stove Monitor is not connected to the internet, check the LEDs on the Stove Monitor. If the Stove Monitor is connected to the internet, the connection LED will light up green. If the Stove Monitor is offline or waiting for setup, the connection LED will light up red. If this happens, please try to configure the Stove Monitor using the Add New Device button in the Wallflower App.

Why isn’t my Wi-Fi router listed in the app during the setup process?

How do I reset my Stove Monitor to Factory Defaults?

I cannot find my Stove Monitor (Wallflower-xxxx) in the network list

Setup could not complete

I’m not receiving notifications on my mobile device

I forgot my password

In the Wallflower App, press “SIGN IN,” then press the “FORGOT PASSWORD” link. Wallflower will email you a code which you can then use to reset your password.

I want to connect to another Wallflower device

If the device you wish to connect to has not yet been setup, you can use the +ADD A NEW WALLFLOWER link on the main account page to set it up. If another user has already set it up, they can send you an invite to monitor it. They’ll need to go to the settings page of the Wallflower App, and press “+INVITE FAMILY MEMBER”

I want to invite others to monitor my stove

You’ll need to go to the settings page of the Wallflower App, and press “+INVITE FAMILY MEMBER” and enter their email address. Wallflower will send them an email with instructions on how to connect to your Wallflower Stove Monitor

How can I change when my Wallflower Stove Monitor beeps?

You can control which events will cause your Stove Monitor to beep, or to send notifications to your mobile device, in the Stove Monitoring section of the settings in the Wallflower App.

Why does the Wallflower App want to know my address?

Wallflower uses your mobile device’s geo-location services to provide notifications in case you leave home with the stove turned on, and needs to use your home’s location as a reference point. If you do not wish to use this feature, you can turn it off in the Stove Monitoring section of the settings in the Wallflower App. For more information about how Wallflower collects, uses and protects your personal information, please refer to wallflower.com/privacy

What happens if my house loses power?

Wallflower will not be able to monitor your stove or communicate with your mobile devices when the power is out. When power is restored after an outage, please use the Wallflower App to check that your Wallflower Stove Monitor was able to get back online. If you are cooking when your power goes out, always remember to turn off your stove! If you forget that it’s on when the power comes back on, it could create a very unsafe situation.

What happens if my Wi-Fi, modem or internet service is offline?

Wallflower needs a stable internet connection to communicate with your mobile devices. If beeps are enabled on your Stove Monitor, these will continue to work, but you will not receive notifications on your smartphone.

TECHNICAL SPECIFICATIONS