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FAQs & TROUBLESHOOTING

Purchasing:

The Wallflower Stove Monitor is compatible with most stoves; however, there are some exceptions:

  • Some stoves are fixed mounted (e.g. built into the counter). This type of stove is often hard wired into the wall and cannot be disconnected. If your stove does not have a 3 or 4-wire cord that can be plugged into the Stove Monitor, it is not compatible. In these cases, a qualified electrician maybe able to install an outlet for you.
  • Most stoves are designed with a large cavity in the bottom rear. However, some stoves have an unusually small cavity, and the Wallflower Stove Monitor won’t fit. Its best to look behind the stove and make sure there is enough space between the outlet and the stove to fit the Stove Monitor.
  • Most of the time, the outlet is centered in the bottom rear of the stove making it easy to fit the Stove Monitor. In some cases, the outlet may be positioned above the stove cavity or too close to the counters. In these cases, a qualified electrician may be able to relocate your outlet to a more suitable position so that the Stove Monitor can fit between the stove and the outlet.

NOTE: Please be sure to check which type of plug you need and make sure there is enough space behind the stove before ordering your Wallflower Stove Monitor.

Wallflower Labs offers a 30-day unconditional money back guarantee. If you are not completely satisfied with your product purchased from Wallflower Labs, you can return it within 30 days of shipment for a refund. To initiate a refund and to arrange for the return of the product, please contact customer support at . Full return policy information can be found at wallflower.com/returns.

Yes. Wallflower Labs warrants our hardware products against defects in materials and workmanship for one year from the date of original purchase. Wallflower Labs does not warrant against normal wear and tear, or damage caused by improper installation, accident or abuse. Full warranty information can be found at wallflower.com/warranty

  • Most homes built before 1996 will use a 3-wire outlet for the stove, most homes built after will use a 4-wire outlet. There will be exceptions to this rule though, for example, a renovation may have involved replacing the outlet. The easiest way to check is to look at the color of your stove plug. Typically, (though not always), 3-wire cords are gray, while 4-wire cords are black. To be certain, turn off the circuit breaker, unplug the stove cord, and count the number of prongs.

NOTE: Please be sure to check which type of plug you need and make sure there is enough space behind the stove before ordering your Wallflower Stove Monitor.

  • Please confirm your Wallflower Stove Monitor matches your outlet type before opening the package.
  • If you bought the wrong version, we offer a 30-day unconditional money back guarantee, please carefully repackage the Wallflower Stove Monitor in the box it came in and visit wallflower.com/return for instructions.

Wallflower Stove Monitor is presently only compatible with electric stoves and ovens, but we’re working to provide a solution for gas stove owners too! Please check back with us soon for availability.

  • A Wi-Fi router is not required to receive alerts on the Stove Monitor when the stove turns on or you have been cooking longer than usual. However, to receive notifications on your phone or to configure the Stove Monitor, you need a Wi-Fi router and a smartphone.
  • Please make sure that it uses the 2.4GHz band, and can accept 802.11b/g connections. Wallflower is not compatible with 5GHz networks (though most 5G routers also provide 2.4GHz services).

A mobile device is not required to receive alerts on the Stove Monitor when the stove turns on or you have been cooking longer than usual. However, to receive push notifications or to configure the Stove Monitor, you need a Wi-Fi router and a smartphone. To see which mobile devices are supported, see App FAQs.

We’re currently working on integrating Wallflower with existing home automation and IoT platforms and devices. Look for exciting new features to upgrade your Wallflower experience soon!

Mobile App:

The Wallflower App can be downloaded for free on Apple App Store for iOS devices, or Google Play for Android devices1. Use the search term “wallflower labs” to find the app.

 

1Apple and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Google, Google Play, and Android are trademarks or registered trademarks of Google Inc. in the US and other countries.

  • The Wallflower App can be installed on iPhone 5 or later, running iOS version 9.0 or higher. It may also be installed on iPod Touch 5th gen (or later) or iPad 4 (or later) running iOS 9.0 or higher2.
  • The Wallflower App may be installed on phones or tablets running Android version 4.2 (Jelly Bean) or higher2.
  • Please refer to the App Store or the Google Play store for further information on the Wallflower App’s compatibility with your device2

2Apple, iPhone, App Store, iPod Touch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Google, Google Play and Android are trademarks or registered trademarks of Google Inc. in the US and other countries.

Yes. In the app, you can choose when you want the Stove Monitor to beep and which notifications you would like to receive on your phone. Every user can independently choose which notifications to receive on their mobile device. Currently, you can choose to receive a notification when the stove is turned on or off, you’ve been cooking longer than usual, the cooking timer expires, or you leave when the stove is on.

Yes. Each Stove Monitor can have up to 10 users.

Yes. You can monitor multiple Stove Monitors using the same app.

Installation

  • Incorrectly installing a high-voltage appliance can result in electric shock, fire, serious injury or death. If you’re not qualified to perform this work safely, please consult a qualified installer or electrician.
  • Your circuit breaker panel should contain an index card which lists the purpose of each breaker, but you should not rely only on this. Breakers are often repurposed or mislabeled over time.
  • The stove/oven breaker will always be a double breaker (two breakers linked by a bar). It will also be high-current — typically over 30A. Other high-power circuits, like air conditioning, also use such breakers, so make sure you have the right one.
  • Once you’ve turned off the breaker, check that it was successful with a non-contact voltage tester, or by briefly turning your stove on and off again.
  • Stoves and ovens are large, heavy appliances. Moving them incorrectly can cause serious injury, e.g. by straining your back or tipping the stove onto yourself. It is also possible to accidentally damage your appliance or your floor or surrounding furniture. If you are not comfortable moving your stove safely, please ask for assistance or consult a qualified installer. We recommend using furniture sliders to avoid scratching or damaging your floors.
  • Do not attempt installation while any part of the oven or stove is hot. Wait at least 2 hours after cooking for all parts to cool down.
  • On some stoves, it may not be necessary to slide the stove out at all to access the outlet. Many stoves have a warming drawer or broiler on the bottom which can be completely removed. Some stoves may have the outlet installed in an adjacent cabinet or drawer cavity.
  • Most stoves are removed by sliding carefully out from the wall. There should be an anti-tip bracket holding the back leg, but this will disengage after the stove slides a few inches.
  • Be very careful not to pull on the top of the stove, or to pull in any way that can cause it to tip over.
  • Always use safe manual lifting practices. Bend your knees, not your back; do not attempt to lift more than you can manage; use assistance if necessary.
  • You can prevent damage to your floor by using a commercial furniture moving kit – these may be purchased from your local hardware store. You may also use a small piece of carpet or a sheet of hardboard/Masonite for the stove to slide on.
  • You may need to disconnect the power cord to be able to slide the stove out all the way.
  • If your outlet is not easily accessible, if your stove is not easily removed, or if your stove doesn’t use a standard 3-pin or 4-pin 50A (10-50R or 14-50R) plug, please consult your stove installation manual and/or a qualified installer/electrician.
  • Your Wallflower Stove Monitor needs some space between your stove and its outlet for correct installation. Most stoves have space at the bottom-rear to accommodate this, but sometimes the outlet is installed in a difficult location. In this case, you may not be able to push your stove all the way back into its recess. If the anti-tip bracket does not engage, this could be a safety issue.
  • Do NOT attempt to force it – pushing with excessive force could damage the Wallflower Stove Monitor, your cord, your appliance or furniture. Damaged electrical products can cause a fire or electric shock.
  • It may be that the cord is bunched up behind the stove, preventing it from being properly seated. Pull the stove back out and carefully reroute the cord, so it fits in the space at the bottom rear of the stove.
  • If there isn’t enough space to safely install your Stove Monitor and push back your stove, a qualified electrician may be able to relocate your outlet to a more suitable position. 

TROUBLESHOOTING

When your Wallflower is connected to power, the blue power LED will turn on. If the blue LED is not lit, please check the Stove Monitor is fully inserted into the stove outlet, and that the breaker has been turned back on.

Your Wallflower Stove Monitor will beep to notify you of a variety of situations where the stove may need your attention. These include your stove is turned on, your stove is on for longer than usual, or a cooking timer expires. Use the settings in the Wallflower app to choose when your Wallflower Stove Monitor will beep and when you receive notifications on your mobile device.

To determine if the Stove Monitor is not connected to the internet, check the LEDs on the Stove Monitor. If the Stove Monitor is connected to the internet, the connection LED will light up green. If the Stove Monitor is offline or waiting for setup, the connection LED will light up red. If this happens, please try to configure the Stove Monitor using the Add New Device button in the Wallflower App.

  • Your Wi-Fi router may be out of range. Typically, the connection will be good within 30 feet. If outside of this range, check the connection strength with your mobile phone.
  • Also make sure you are not trying to connect to a 5GHz network. The Smart Stove Monitor only supports Wi-Fi networks on the 2.4GHz band.
  • If you do not see your network on the list, you can manually enter the network name try to connect to it.
  • If your device is currently setup and connected to your Wallflower account, you can use the Factory Default option in the advanced settings of the Wallflower app.
  • If your device is not set up, or you cannot access the user account, use the following steps:
    • Turn OFF circuit breaker
    • Turn ON circuit breaker, wait 5 seconds
    • Turn OFF circuit breaker
    • Turn ON circuit breaker, wait 5 seconds
    • Turn OFF circuit breaker
    • Your Stove Monitor will beep to let you know that it has been reset and is ready for setup.
  • Please check that your Stove Monitor is powered up (blue LED) and is waiting for connections (red LED)
  • Please check that your mobile device’s Wi-Fi connection is enabled. Using the Wi-Fi settings, look for an access point labelled “wallflower-xxxx”, where xxxx is the last few digits of your serial number. You should be able to connect to this access point and return to the Wallflower App.
  • If the Stove Monitor has been previously setup, it may not appear in the network list. If the person who set up the Wallflower can access the Wallflower using their app, they can invite you to join the Wallflower. If not, the Wallflower may need to be factory reset before being setup again.
  • Some Android devices have a feature called Smart Network Switch or similar, which tries to automatically switch between access points and mobile data to keep a good internet connection. This setting will prevent successful setup of your Wallflower Stove Monitor. Please disable this option in your advanced Wi-Fi settings until after setup has been completed.
  • The Wallflower Stove Monitor only supports one connection at a time during setup. If you get an error when you attempt to connect to the Stove Monitor access point, or if it’s not visible in your list of available connections, please make sure that no other devices have already connected.
  • Please make sure that your Wi-Fi router is turned on and connected to the internet. Please make sure that it uses the 2.4GHz band, and can accept 802.11b/g connections. Wallflower is not compatible with 5GHz networks (though most 5G routers also provide 2.4GHz services).
  • Your Wallflower Stove Monitor may have difficulty connecting to your router depending on factors like distance, number of walls, home construction, and any obstacles. The stove itself presents a large barrier to Wi-Fi signals, so you may have difficulty even if your connection is usually good. If this happens, try adjusting the position of your router (move it away from walls or metal objects) and if possible, change the orientation of its antennae.
  • Please make sure your mobile device has an internet connection before commencing setup. You’ll need to connect to the Stove Monitor access point during setup, but the app will need to communicate with Wallflower’s network at the start to validate your account
  • Please make sure you are signed into the app
  • Please make sure you have access to the Stove Monitor
    • If somebody else set up the Stove Monitor, make sure they have invited you to join the Stove Monitor and you have accepted the invitation.
    • If nobody has set up the Wallflower, you need to sign in to the app and set up the Stove Monitor
  • Please check the Stove Monitoring section of the settings page in the Wallflower App, to make sure that your notifications are enabled. Here you can choose what events will cause notifications to be sent to your phone, or sounds to be played on your Stove Monitor.
  • Please check that your device is connected to the internet
  • Try rebooting the Stove Monitor (cycle your circuitbreaker)
  • Please check your OS settings for the Wallflower App and make sure notifications are allowed.

In the Wallflower App, press “SIGN IN,” then press the “FORGOT PASSWORD” link. Wallflower will email you a code which you can then use to reset your password.

If the device you wish to connect to has not yet been setup, you can use the +ADD A NEW WALLFLOWER link on the main account page to set it up. If another user has already set it up, they can send you an invite to monitor it. They’ll need to go to the settings page of the Wallflower App, and press “+INVITE FAMILY MEMBER”

You’ll need to go to the settings page of the Wallflower App, and press “+INVITE FAMILY MEMBER” and enter their email address. Wallflower will send them an email with instructions on how to connect to your Wallflower Stove Monitor

You can control which events will cause your Stove Monitor to beep, or to send notifications to your mobile device, in the Stove Monitoring section of the settings in the Wallflower App.

Wallflower uses your mobile device’s geo-location services to provide notifications in case you leave home with the stove turned on, and needs to use your home’s location as a reference point. If you do not wish to use this feature, you can turn it off in the Stove Monitoring section of the settings in the Wallflower App. For more information about how Wallflower collects, uses and protects your personal information, please refer to wallflower.com/privacy

Wallflower will not be able to monitor your stove or communicate with your mobile devices when the power is out. When power is restored after an outage, please use the Wallflower App to check that your Wallflower Stove Monitor was able to get back online. If you are cooking when your power goes out, always remember to turn off your stove! If you forget that it’s on when the power comes back on, it could create a very unsafe situation.

Wallflower needs a stable internet connection to communicate with your mobile devices. If beeps are enabled on your Stove Monitor, these will continue to work, but you will not receive notifications on your smartphone.

TECHNICAL SPECIFICATIONS

SUPPORT
Please call or email our customer service team for support and technical assistance. We will get back to you within 24 business hours.
Call: 877.369.8240 or Email:

HEADQUARTERS
Wallflower Labs Inc.
1 Thompson Square
Charlestown, Massachusetts, 02129
 
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